If you can’t pay your bill on time
We aren’t charging late payment fees or suspending services for bills that become overdue between Thursday 19 March and Thursday 30 April 2020. Late payment fees may apply for bills that become overdue before 19 March 2020, or after 30 April 2020.
You can check to see if you’re eligible to have an existing fee waived online.
Additional data for our customers
We’re giving personal and small business customers additional data, and offering unlimited standard home phone calls for pensioners, as part of our response to Coronavirus (COVID-19). We want to help our customers stay connected.
Mobiles and mobile broadband
Register for 25GB of extra data
All personal and small business mobile and mobile broadband customers can register for an extra 25GB of data to use in Australia within 30 days if they register by 31 March 2020.
You can register via the Telstra 24×7 and My Telstra Apps until 31 March 2020 and the data will be available within 48 hours. We’ll send you an SMS when it’s been applied. You won’t see the extra data on your bill, but it will appear in your app usage information.
Register for 10GB of extra data
Pre-paid mobile and mobile broadband customers with an active recharge of $40 or more can register for an additional 10GB of data to use in Australia within 28-30 days (depending on your plan).
You can register via the Telstra 24×7 and My Telstra Apps until 31 March 2020 and the data will be applied within 48 hours. We’ll send you an SMS once it’s been added and the extra data will appear in your app usage information. Unused extra data expires after 28-30 days (depending on your plan) and will not rollover.
Enjoy unlimited data at home
Until 30 April 2020, we’re providing unlimited data for our personal and small business customers with home broadband plans (ADSL, nbn and cable).
You don’t need to do anything. The data will be provided automatically, at no extra charge.
Your data usage won’t be counted during this time, but keep in mind you won’t see the extra data on your bill. Our FairPlay policy applies.
Home phone for eligible pensioners
Make unlimited calls
If you’re a pensioner and have a home phone with us, you’ll be able to make unlimited local, national and 13/1300 calls, and calls to Australian mobiles, from your home phone in Australia from Thursday, until 30 April 2020.
You don’t need to do anything, unlimited calls will be automatically applied. You’ll see $0 for these calls on your bill and in the app.